Refund & Returns Policy
Last Updated: June 2026
Thank you for shopping with High Society UK. We aim to provide premium products, professional service, and a smooth customer experience from start to finish.
Please read our Refund & Returns Policy carefully before placing an order.
1. Age Requirement
All customers must be 21 years of age or older to purchase products from our website.
By placing an order, you confirm that you meet the legal age requirement applicable in your jurisdiction.
2. Returns Eligibility
Due to the nature of our products, we generally do not accept returns on opened, used, or consumed items for health, safety, and hygiene reasons.
However, we may review return or replacement requests in situations involving:
- Incorrect items received
- Damaged products upon arrival
- Missing items
- Delivery issues caused by our error
Any issue must be reported within 48 hours of delivery.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once reviewed, we may offer:
- A replacement
- Store credit
- A partial or full refund where appropriate
We reserve the right to assess claims on a case-by-case basis.
4. Non-Refundable Situations
Refunds or replacements may not be provided for:
- Incorrect shipping details provided by the customer
- Delays caused by postal carriers
- Refused deliveries
- Orders marked as delivered by the courier
- Minor packaging variations
- Personal taste or preference dissatisfaction
Please review product descriptions carefully before ordering.
5. Lost or Delayed Deliveries
While we work with reliable shipping partners, delivery timeframes are estimates and cannot always be guaranteed.
If your order experiences unusual delays, our support team will assist in investigating the shipment status.
6. Cancellation Policy
Orders may only be cancelled before processing or dispatch.
Once an order has been prepared or shipped, cancellation requests may no longer be possible.
To request a cancellation, contact our support team immediately after placing your order.
7. Refund Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider or banking institution.
Refund timing may vary based on:
- Payment method
- Bank processing speed
- Provider policies
8. Discreet Customer Support
At High Society UK, we value professionalism, privacy, and customer satisfaction.
Our team aims to resolve issues fairly, efficiently, and discreetly whenever possible.
9. Contact Us
For refund, replacement, or return inquiries, please contact us through our official support page:
Please include your order number and relevant details to help us assist you faster.
Policy Summary
- 21+ only
- Returns reviewed case-by-case
- Report issues within 48 hours
- Opened products generally non-returnable
- Fast support assistance
- Secure and discreet customer service